Where can I find my SMTP/domain username?

When setting up your Hosted Exchange account, in some cases the SMTP/domain username is required. Without this username, you cannot configure your account in your email client. The username varies by user and looks like the following: ‘HOSTED\info392872’. Here’s how to look up this username.

User name lookup

    1. Log in to My Hosting.
    2. In the “Dashboard,” go to “Services.
    3. Click on the Hosted Exchange environment whose username you want to look up.
    4. Click on ‘To Control Panel‘. A new tab will open where you can manage your Exchange environment.
    5. Go to ‘Service Administrator‘ -> ‘Exchange Hosting‘ -> ‘Accounts‘.
    6. Click ‘Manage‘ behind the appropriate Hosted Exchange Workgroup.
    7. Navigate to the “Mailboxes” tab.
    8. Click the mailbox whose user name you want to know.
    9. Under “General” you will find the “Domain Username.
      Display Name
    10. You enter this in the mail client

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