Export Mailbox

You can easily create an export/backup of a mailbox via your email client. This way, you always have a backup of all your emails.

Follow the steps in the manuals below to export your mailbox. If your email client is not listed, please contact our service desk.

Read here how to import your mailbox.

Microsoft Outlook:

1. Open ‘Outlook’.
2. Open the ‘File’ menu.
3. Click ‘Open’.
4. Click ‘Import/Export’.
5. Select “Export to a file”.
6. Click “Next.
7. Select “Outlook Data File (.pst)”.
8. Click “Next.
9. Select the top folder (it probably has the name of your email address).
10. Make sure “Include subfolders” is checked.
11. Click “Next.
12. Click ‘Browse’.
13. Click ‘Desktop’.
14. Click “OK.
15. Click ‘Finish’.
16. You can optionally enter a “Password” so that only you have access to the data file.
17. Click “OK.
18. The mailbox has now been exported and saved to the desktop.

Apple Mail

1. Select one or more mailboxes and then choose “Mailbox”.
2. Then click “Export Mailbox”. You can also right-click directly on “Export Mailbox”.
3. Then choose a folder or create a new one, and then click “Choose”.
4. The mailboxes are exported as “mbox packages”. If you have previously exported a mailbox, the existing file will not be overwritten. Mail creates a new “mbox file”, for example “My Mailbox 3.mbox.”

Microsoft Outlook 2016:

1. Open “Outlook 2016”.
2. Open the ‘File’ menu.
3. Click ‘Open’.
4. Click ‘Import/Export’.
5. Select “Export to a file”.
6. Click “Next.
7. Select “Outlook Data File (.pst)”.
8. Click “Next.
9. Select the top folder (it probably has the name of your email address).
10. Make sure “Include subfolders” is checked.
11. Click “Next.
12. Click ‘Browse’.
13. Click ‘Desktop’.
14. Click “OK.
15. Click ‘Finish’.
16. You can optionally enter a “Password” so that only you have access to the data file.
17. Click “OK.
18. The mailbox has now been exported and saved to the desktop.

Microsoft Outlook 2013:

1. Open ‘Outlook 2013’.
2. Open the ‘File’ menu.
3. Click ‘Open’.
4. Click ‘Import/Export’.
5. Select “Export to a file”.
6. Click “Next.
7. Select ‘Outlook Data File (.pst)’.
8. Click “Next.
9. Select the top folder (it probably has the name of your email address).
10. Make sure “Include subfolders” is checked.
11. Click “Next.
12. Click ‘Browse’.
13. Click ‘Desktop’.
14. Click “OK.
15. Click ‘Finish’.
16. You can optionally enter a “Password” so that only you have access to the data file.
17. Click “OK.
18. The mailbox has now been exported and saved to the desktop.