SPF error message on forwarded email

Do you have your e-mail automatically forwarded? For example, from youradress@zonnet.nl to youradress@yourdomain.nl? If so, people trying to reach you may see an error message similar to the following:

host HOSTNAAM []
SMTP error from remote mail server after end of data:
550 is not allowed to send mail from jouwdomein.nl.
Please see the SPF record, with scope mfrom, identity henk@jouwdomein.nl,
and ip

What’s going on

The error message occurs because the domain jouwdomein.nl is protected with a so-called SPF check. Unfortunately, automatic email forwarding doesn’t work well with this SPF security so email doesn’t get forwarded and people trying to reach you see an error message.

How do I fix this

For automatic e-mail forwarding to still work properly, the SPF protection must be disabled. Note that by disabling this protection, you will receive more spam.

  • Log in to My Hosting
  • Click on Services
  • Click on the appropriate subscription
  • Click the Login button on the Plesk control panel
  • Click on
    SpamExperts Email Security
  • Click on Manage in SpamFilter Panel
  • Click on Filter settings
  • Uncheck SPF Sender Policy Framework

Need help from one of our hosting gurus?

Do you need an urgent answer to a question or help from our support? Our hosting specialists are more than happy to assist you!

Customer Support Team

Our customer service is open until 18:00 hour

Of neem een kijkje in onze 'stap-voor-stap' support handleidingen.

View support articles